Terms & Conditions
Dear Valued Guest,
Please take a minute to read our terms and conditions. These exist to make Canberra Ave Villas a safe, happy and welcoming place to stay.
Arrivals and Departures
Check-in is from 2:00pm. Check-out is by 10am. Please contact reception if any additional time is required.
Identification
Please make sure to bring a valid photo identification. A passport, government issued I.D. card or driving license are all accepted as valid forms of identification and must be presented at check-in.
Age Restrictions
Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). All bookings must have at least one adult in each Villa booked.
Payment
A one-night stay fee will be charged upon booking to confirm your reservation. The balance is due in full the day before arrival, we can not accept cash on arrival.
Our preferred payment method is via credit card, the details of which we require to secure all bookings. Please be aware that we only accept MasterCard and Visa. Card payments incur a 1.5% credit card surcharge.. We do not accept American Express, Diners Club or any other card.
Cancellation Policy
If you do need to cancel your booking please note we can only accept cancellations in writing by email to [email protected] at least 48 hours prior to the booking date/time. Please include your Surname, phone number and reservation number. Either a refund will be provided, less a $30 administration fee per room, or funds paid are held in credit for up to 12 months.
If you notify us less than 48 hours before arrival or in the case of a no show, you will not be entitled to any refund.
Canberra Ave Villas recommends all guests have travel insurance.
The above cancellation policy applies to booking made directly with Canberra Ave Villas (not through any Online Travel Agents).
Use of Credits: A credit can only be used at Canberra Ave Villas. Credits are valid for a period of 12 months from date of issue, any bookings must be made within this period. Reservations using a credit can be made by email to [email protected] and can only be used by the nominated recipient of the credit. Should the total spend be more than the value of the credit, the difference must be paid as per the new booking terms and conditions.
Weekly Rates for Long Term Guests
Our discounted weekly rates must be paid in full on arrival and on the first day of each of the following weeks.
If a payment is late, the guest will be charged the full rate for the accommodation provided and given twenty-four hours to bring the payment up to date, or they will be asked to vacate the property.
Villa Keys
Guests will be given a key when they check-in. If required multiple keys are available. If the guest loses or damages the key, the guest will be charged $20.00 for a replacement – so please keep it safe.
Guest Behaviour
The comfort, safety and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave Canberra Ave Villas and will not be given a refund.
Guests are expected to respect other guests, staff and property.
No Smoking
Smoking is not permitted in any of our Villas. Any guest found smoking inside a Villa will be charged a $250.00 cleaning fee and asked to leave immediately. A refund will not be issued.
Ash trays are provided in front of every Cabin and Villa. Please ensure all cigarette butts are disposed in them.
No Drugs
Drug use is illegal in Australia. Any guest found using drugs within any of the Cabins or Villas will be asked to leave the premises immediately. A refund will not be issued.
Noise Curfew
We ask that everyone abide by our 10pm noise curfew. No music, large outdoor gatherings, shouting etc, are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our park. Guests who break this curfew will be asked to leave immediately and no refund will be issued.
Damage to Canberra Ave Villas Property
Guests will be expected to reimburse Canberra Ave Villas for any damage caused by misuse, inappropriate or reckless behaviour during their stay.
Services for Long Term Guest
Guests staying for longer than seven days will have their accommodation serviced weekly. We ask that all guests:
- Remove all items from the beds so that the linen can be changed.
- Pick up all items from the floor so that it can be vacuumed and mopped.
- Bag all the rubbish and remove it to one of the wheelie bins provided throughout the park.
- Wash and put away all dishes so that the benches and sinks can be cleaned.
About us
Crestview Lifestyle Park Pty Ltd
ABN 66 165 876 371
Trading as Canberra Ave Villas
